At 9ph, protecting the personal information of every Filipino player is a core responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have as a registered member on our platform. By using 9ph — including the game lobby, slot games, fish games, promotions, and VIP programme — you agree to the practices described in this document. If you have any questions, our FAQ page is a good starting point.
As a player based in the Philippines, you have specific rights regarding your personal data held by 9ph. We are committed to honouring those rights and maintaining the highest standards of data security across our platform.
You have the right to request a copy of the personal data that 9ph holds about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine data protection law. To submit a request, please visit our FAQ page for guidance on the process. We may ask you to verify your identity before releasing any information to protect your account security. All data provided in response to an access request will be presented in a clear and readable format.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details such as your contact number or email address directly through your account settings. For changes to identity documents or other verified information, please contact our support team through the FAQ page. We will process correction requests promptly and confirm once the update has been applied. Keeping your information accurate helps us serve you better and maintain account security.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. Please note that certain data must be retained by 9ph to comply with Philippine legal and regulatory obligations, even after account closure. Erasure requests will be reviewed on a case-by-case basis and we will inform you of the outcome. Data that is subject to ongoing legal proceedings or regulatory review cannot be deleted until those matters are resolved. We will always handle erasure requests with respect for your privacy and in line with applicable law.
9ph employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols to prevent interception. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We conduct regular security reviews and system audits to identify and address potential vulnerabilities in our infrastructure. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law. Your trust is fundamental to everything we do, and we treat data security as a continuous commitment rather than a one-time measure.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are kept for the minimum period mandated by applicable anti-money laundering and gaming regulations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or legal requirements. When material changes are made, we will notify registered members through the platform and update the effective date on this page. Continued use of 9ph following any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions about how 9ph handles your personal data, or if you wish to exercise any of your data rights, our FAQ page has detailed guidance. You can also create an account or log in to manage your preferences directly.